London City Airport transfers for work and leisure
Use London City Airport, or LCY, in your journey details and add the complete address for your pickup or destination. “London airport” is too broad, and “the City” can mean the business district rather than the airport. Check the selected location before moving on to your vehicle choice.
For a meeting, hotel or event, the entrance can be as important as the postcode. A large building may have a visitor reception, a separate hotel entrance and a loading access on different streets. Give the entrance you will actually use.
Road transfer or public transport?
London City Airport has a DLR station. Use TfL’s station information and journey planner to check the route to your destination, including any changes and service updates.
For a trip to a nearby meeting, compare the last part of the journey as well as the main transport link. Look at the walk from the station, the amount of luggage you have and the time you need to reach reception. For a road journey, traffic and access restrictions around the destination can affect the arrival time.
If your schedule involves several offices, arrange each address and stop explicitly. A single airport transfer should describe the journey you are booking. Discuss a more complicated itinerary with us before assuming it is covered.
Arriving and finding your collection
Keep your booking reference and collection instructions accessible after landing. Allow time to leave the aircraft and complete any arrival formalities and baggage collection before you expect to meet your driver.
Follow the meeting instructions agreed for your booking. If you are unsure where to go, contact us from a signed location and describe it clearly. The airport’s pickup page is a useful place to check airport information; your HAT instructions identify the arrangement for your transfer.
If your flight changes or you are delayed inside the terminal, send an update with the booking reference. A colleague who booked the journey may have the original confirmation, so make sure the travelling passenger also has the information needed to make contact.
Travelling for business
Work backwards from the time you need to be at the meeting itself. You may need extra time for reception, a visitor pass or finding the right office after the vehicle arrives. A flight arrival time cannot be used as a meeting arrival time.
If an assistant or travel coordinator is booking, agree who will receive messages and who can make changes. Provide the travelling passenger’s contact details with their knowledge. Check any receipt or billing requirements with us before the trip. Our business travel guide covers the details to share.
Flying from London City
Follow the airline’s current check-in and bag-drop deadlines. Plan the pickup around those requirements, the road journey and time to get from the car to the airline’s facilities. Check current flight information before leaving for the airport.
For a hotel pickup, use the property’s full name, postcode and agreed entrance. If your return flight is from a different London airport, arrange that leg using its own airport and flight details. A return to “London” can otherwise hide a very different journey.
Bags, families and onward flights
Include cabin cases as well as larger bags when describing the load. If you are travelling with a pushchair, child seat or mobility aid, explain its size and what assistance you need before confirming the vehicle. Check the fleet guide for the published capacities.
For an onward flight from Heathrow or another airport, allow for both airport processes as well as the transfer. Read our airport connection guide and check the itinerary with the airline before committing to a tight schedule.