Questions before your airport transfer

Have the airport, terminal, flight number, date, destination address, passenger count and luggage details ready. Use contact details the travelling passenger can access after landing. Tell us about child seats, mobility aids or an onward flight before confirming the journey.

Follow the time field’s label and help text in the booking form. Keep the flight’s scheduled arrival time separate from the requested pickup time. If you are unsure how to allow for passport checks or baggage collection, ask us to clarify the pickup arrangement before confirming.

Check the local arrival date on your itinerary. An overnight flight can land on a different date from the one on which it departed. Compare the date and time in the booking summary with the arriving flight, including the return leg if you have one.

Make sure the travelling passenger receives the reference and collection instructions. Provide their contact details with their knowledge, and agree who will contact us if anything changes. For a group, nominate one lead passenger.

Follow the collection instructions agreed for your booking. Airport pickup areas vary by terminal and can change. If you do not have clear instructions, contact us before leaving the terminal or choosing a car park yourself.

Contact us with the reference, terminal and a nearby sign or landmark. Stay somewhere you can describe clearly while the location is checked. Avoid moving between exits without telling the person helping you.

Send an update with the booking reference and any new flight details. If you are still inside the terminal, explain where you are and whether the rest of your party is ready. Ask how the delay affects your collection and waiting arrangements.

Check the terms and price information for your particular booking, and ask us about anything unclear before confirming. Ask when waiting starts and what happens if baggage collection takes longer than expected. An airport’s published parking tariff does not establish what is included in your transfer.

Yes. Include every child in the passenger count and discuss the appropriate child seat in advance. Tell us whether you are bringing a seat and ask us to confirm the arrangement for the vehicle.

Include them when describing your load. The fleet table lists standard check-in bags, so cabin cases and bulky items need a separate mention. Send dimensions for unusually large items rather than assuming they fit an unused seat or spare corner.

Contact us before booking to explain the equipment and passenger requirements. Include dimensions, whether it folds and whether the passenger can transfer to a vehicle seat. If the passenger needs to remain in a wheelchair, confirm a suitable arrangement directly. Airport assistance should also be arranged separately with the airline or travel organiser.

Discuss every stop before confirming the journey. Provide the addresses, the number of passengers joining or leaving at each and the complete luggage load. Ask for the agreed itinerary to be confirmed.

There is no single allowance suitable for every itinerary. Check baggage arrangements, arrival formalities, the road journey and the next airline’s check-in deadline. Our airport connection guide explains how to build the plan and what to check with the airline.

Yes. Confirm its date, airport, terminal, address, passenger count and luggage. Your return flight may use a different terminal or airport, and the load may have changed since the outward trip.

Follow the manage booking guidance and contact us with the reference and the requested change. Ask for confirmation of the outcome. Check the cancellation and refunds information and the terms attached to the booking; do not create a replacement booking until the original journey’s status is clear.

For a booking made through the previous website, contact the provider named in your original confirmation. Heathrow Airports Taxi does not manage bookings made through the previous booking system.