Customer Care

Help with your pickup, a journey you are planning or an existing booking.

Pickup coming up?

Use the contact details in your original booking confirmation. Have your booking reference, pickup date and location ready.

Contact details

Telephone: 020 3823 5353
Email: info@heathrowairportstaxi.com
Address: 450 Bath Rd, Longford, West Drayton UB7 0EB

Customer support

How can we help?

Tell us about your question or include your booking reference if you have one. For an imminent pickup, use the contact details in your booking confirmation.

Full name (required)

Email address (required)

Phone number (optional)

Enquiry type (required)

Organisation (optional)

Journey date (optional)

Passengers (optional)

Pickup location (optional)

Destination (optional)

Flight number (optional)

Message (required)

Heathrow Airports Taxi may use these details to respond to my enquiry. (required)

Please do not include payment card details or other sensitive information.

Change an existing booking

Keep your reference, pickup date and a short description of the requested change ready. Read existing-booking guidance and the cancellation information.

Lost property or a receipt

Keep the journey date and reference to hand. Avoid sharing payment-card numbers.

Tell us about a problem

Prepare your booking reference, journey date and a short description of what happened. Include the outcome you are seeking and how you would like to be contacted. Please do not include payment-card details.